By Jacqueline Pitts, The Bottom Line As employers struggle to find employees, workforce, education and economic experts from across the commonwealth and nation met at the 4th Annual Kentucky Workforce Summit to share successful initiatives, data, best practices, anecdotes and more. Below are highlights from the two-day conference: Workforce Update The dialogue on workforce development has changed drastically over the past 10 years, said Deputy Secretary of Education and Workforce Development Cabinet Josh Benton while giving an overview of the state of Kentucky’s workforce. He commended the partnership between the Kentucky Chamber Workforce Center and Kentucky Education and Workforce and Development Cabinet, developing and implementing Talent Pipeline Management (TPM), policy work in reforming Kentucky’s unemployment insurance system, and the Chamber’s role with the recent executive order by Gov. Matt Bevin, Kentucky Works Collaborative. Benton, among many … [Read more...] about State and national leaders highlight successful initiatives and workforce trends
Workforce management best practices call center
Customer experience is today’s number one USP. Rob Clarke at Teleopti sheds light on a few golden rules for corporate-wide customer service. Customer experience is today’s number one USP and while the contact center is the catalyst for service excellence, every single department must play its part.”— Rob Clarke, VP Sales, TeleoptiLONDON, UK, February 6, 2019 /EINPresswire.com/ -- While the contact center is the catalyst for service excellence, every single department must play its part. When research and analyst company Econsultancy conducted a survey for digital marketing trends, it asked companies to state the single most exciting opportunity for 2019. Customer experience came out on top: 86% of buyers are willing to pay more for a great customer experience, 73% of buyers point to customer experience as an important factor in purchasing decisions and 65% of buyers find a positive experience with a brand to be more influential than great advertising.[i] All … [Read more...] about The whole organisation is a customer service center – not everyone knows it yet!
Appian, Five9, NICE inContact, Sharpen, Talkdesk, and others among those making announcements /EIN News/ -- COLORADO SPRINGS, Colo., Nov. 05, 2018 (GLOBE NEWSWIRE) -- The International Customer Management Institute (ICMI), the authority on contact center excellence, today reveals announcements from industry leading companies exhibiting at ICMI Contact Center Demo 2018. Each company will showcase their latest products and solutions in the Demo Hall Monday - Wednesday of the event, giving attendees a hands-on opportunity to explore the latest innovations impacting the industry. ICMI Contact Center Demo 2018 will take place November 12-14, 2018 at the Red Rock Resort in Las Vegas, NV. To learn more about the event and to register, please visit: icmi.com/ccdemopricing “Our Demo Hall plays an important role in providing attendees with a well-rounded conference experience that encompasses all of the information, strategies and innovation currently impacting the customer experience … [Read more...] about ICMI Contact Center Demo Exhibitors Announce New Products, Services, Demonstrations and More Ahead of 2018 Event
Carlos Muňoz says it’s time to introduce a ‘less haste, more speed’ culture in contact centres - he explains how to build highly effective teams using WFM Contact centers should look to introduce a ‘less haste, more speed’ culture. Real effectiveness is about providing agents with the right environment to give customers what they really want”— Carlos Muňoz, Director of Sales Engineers for the Americas, Teleopti LONDON, UK, October 9, 2018 /EINPresswire.com/ -- Running a contact center takes me back to my school days and Aesop’s Fable of the ‘Tortoise and the Hare’. We all know the one, it’s ingrained into our psyche but in a world obsessed with speed, do we really put its teachings into practice? The faster hare is so confident of winning the race that it falls asleep and is beaten by the slower tortoise – the first to reach the finishing line using a steady, measured pace. In a similar way, contact … [Read more...] about Tortoise or hare – which one best describes your contact center? asks Teleopti
From emotional team building talks to a dunk tank reserved for the boss, here's how these employers keep their teams happy. Madison Semarjian and Stephanie Schomer Published 8:30 am CDT, Tuesday, September 18, 2018 Photo: Courtesy Of Power Home Remodeling Group Photo: Courtesy Of Power Home Remodeling Group Image 1 of / 1 Caption Close Image 1 of 1 Photo: Courtesy Of Power Home Remodeling Group What You Can Learn From Some of the Best Company Cultures in America 1 / 1 Back to Gallery Company culture can make or break a business. We talked to some of the winners of our Top Company Culture Awards to understand how they've perfected their own in-office vibes. View the complete list of winners here. … [Read more...] about What You Can Learn From Some of the Best Company Cultures in America