Jon Gallez has spent five years driving part time for DoorDash. This year he added another part-time job: answering questions from newer drivers. “There’s a lot of odd stuff you wouldn’t know unless you were a driver,” he said. Drivers appreciate the help, he’s found. “I answer questions like a human and not like a robot.” Gallez works through Directly, a San Francisco startup that says it’s created a better way to handle tech support: Harness the power of people who are already immersed in the product. These knowledgeable “super-users” can provide personalized help — and can train artificial intelligence to be more responsive. Directly provides outsourced tech support for big companies like Microsoft, Airbnb, Samsung, Postmates and Autodesk, signing up their most-engaged users to help other users like themselves. Directly’s clients help it recruit and screen these super-users. Directly’s software syncs with … [Read more...] about Super-users swoop in to help with thorny tech questions
Tech support online chat
The Tech+ column has been a joy for me to tackle each week for The Denver Post. The first one published in November 2014. Today is the last one. Thank you for reading the column, asking questions and supporting the newspaper. Something will fill this spot in the paper soon. It’s very important for a local publication to have loyal readers who push us to be better and cover the community where we live. Readers have helped with that tremendously. But I’m not leaving without some tech advice culled from the more than three years of answering your questions: Don’t talk to tech-support strangers online. Microsoft isn’t going to call you out of the blue and tell you what’s wrong with Windows. One of the most popular Q&As over the years was this one: Your Microsoft Windows license expired so pay up (Nooooooo!!!). If someone contacts you on the phone or online, hang up or ignore it. If you need help, contact Microsoft or other company directly … [Read more...] about Tips for Tech+ readers after three-plus years of answering tech questions
By Steve Rosenbush Steve Rosenbush The Wall Street Journal BiographySteve Rosenbush @Steve_Rosenbush ciojournal [email protected] Apr 20, 2018 8:03 am ET 0 COMMENTS Good morning, CIOs. We have been reporting for months now on the growth in CIO compensation and the overall rise in demand for their services. It reflects the increasingly close interplay of business and technology. Case in point: Home Depot Inc. is hiring about 1,000 technology employees, the biggest tech-focused expansion in company history. The employees will ultimately report to CIO Matt Carey, supporting an $11.1 billion, three-year strategic investment. They will build new software and digital solutions for projects such as self-checkout and supply chain and website-focused personalization. Mr. Carey says the company makes a point of developing much of its own software. “The ability to connect our software developers with those business problems at a deep level is where … [Read more...] about The Morning Download: Home Depot CIO Expands Staff as Tech Plays Bigger Role in Business
Supported by Personal Tech Tech Fix By BRIAN X. CHEN APRIL 4, 2018 Continue reading the main story Share This Page Continue reading the main story If there was one broad takeaway from the data leak involving Cambridge Analytica, the voter profiling firm that obtained private information from up to 87 million Facebook accounts, it’s that you should hesitate before sharing your data with an unknown brand.This lesson applies to just about everything that touches your personal technology, including the apps that you download to your phone or computer and the free online services that you use. And, yes, it also includes those seemingly harmless personality tests run by some unfamiliar organization on Facebook — the kind that helped Cambridge Analytica get the data on users.To make matters worse, the information that can be stolen from you is becoming increasingly personal. Smartphones, for one, are … [Read more...] about Unknown Tech Brands Aren’t Like Groceries. Don’t Just Grab Them.
Zoë Bernard, provided by Published 9:19 am, Thursday, April 5, 2018 Sarah Lacy Chairman Mom is a new site for working moms created by PandoDaily founder Sarah Lacy. It aims to provide mothers with a network of support on a judgment-free platform. The site offers an ad-free platform that costs users $5 a month to join. Chairman Mom's revenue model is intended to shut down trolling and promote positive online behavior. In the wake of Facebook's Cambridge Analytica scandal, there's been a growing debate surrounding the role of social media giants. How do social networks ensure user privacy? How do they promote good behavior online? How do they keep problematic ads from surfacing on their sites? One brand-new site might have the answer, and it's offering a solution to an often overlooked segment of the population: working moms. The site is Chairman Mom, the brainchild of journalist and PandoDaily founder Sarah Lacy, who is creating an online community … [Read more...] about A new social network for working moms is skewering ad-based revenue models, the Silicon Valley status quo, and online trolling