Jon Gallez has spent five years driving part time for DoorDash. This year he added another part-time job: answering questions from newer drivers. “There’s a lot of odd stuff you wouldn’t know unless you were a driver,” he said. Drivers appreciate the help, he’s found. “I answer questions like a human and not like a robot.” Gallez works through Directly, a San Francisco startup that says it’s created a better way to handle tech support: Harness the power of people who are already immersed in the product. These knowledgeable “super-users” can provide personalized help — and can train artificial intelligence to be more responsive. Directly provides outsourced tech support for big companies like Microsoft, Airbnb, Samsung, Postmates and Autodesk, signing up their most-engaged users to help other users like themselves. Directly’s clients help it recruit and screen these super-users. Directly’s software syncs with … [Read more...] about Super-users swoop in to help with thorny tech questions
Dozens of protesters rallied outside the Metropolitan District headquarters ahead of a public hearing about proposed rate hikes and price breaks for high-volume users. After hearing customer concerns about the high-volume discounts last week, MDC backed off on that idea. But that’s little comfort to those concerned about water use and how much people are paying for it. "The message we’re trying to send is yes the discounts have been stopped. But that’s the same thing they did last year and they were planning on starting them again. We want them stopped forever," said Patricia Barone of Bloomfield. Rain Could Hinder Search for Victims of Camp Fire Many of the protesters think it’s time for the legislature to get involved to regulate big water users. MDC said it’s looking into it and will have more comment once the meeting is over tonight. The water company is also considering hikes to water and sewer rates. Taiwanese Student Accused in School … [Read more...] about Customers Protest MDC Rate Hikes, Discounts for Super Users
Tensions are simmering over water rates in Bloomfield. On Tuesday people spoke out against an idea to hike rates for most customers, but give a discount to big users. “That sounded very unfair and not right,” said Bloomfield resident Karen Sprout. Sprout was among those who listened patiently to representatives of The Metropolitan District. There is a proposal to raise fees for homeowners, the average would pay $100 more a year. There is also a proposal to cut the rate for companies which swallow up large amounts. Many are concerned one of the businesses that could benefit might be Niagara Bottling, which is located in town and is reportedly eying an expansion. Death Toll at 48 in N. Calif. Wildfire, Deadliest in State's History “More the principle that a large company that most of Bloomfield did not want in the first place or many people did not want in the first place is now getting these benefits that didn’t seem fair,” Sprout said. MDC … [Read more...] about MDC Proposals Include Rate Hikes, Discounts for High Volume Users
Elgin's fire department will try to identify "super users" of medical 911 calls and prioritizing ambulance response based on acuity, and the police department will study longer work shifts as part of an effort to curb costs. "Mobile integrated health" initiatives increasingly are being used by fire departments across the country, including Aurora and Rockford, Fire Chief Dave Schmidt said Wednesday night during a special meeting of the city council's committee of the whole. Identifying residents who most frequently dial 911 is about helping them address any underlying needs, such as homelessness or mental health, and reduce medical calls, Schmidt said. Two people generated nearly 100 calls for service in one year, he said, and "that puts a huge tax on our five ambulances and our personnel."If the city's 911 communications center employed a nurse, that person could help 911 operators figure out which minor medical issues wouldn't need a full-blast response with lights and sirens, he … [Read more...] about Officials: What do Elgin 911 ‘super users’ (100 calls in a year) really need?
Tom Charlier Memphis Commercial Appeal Published 8:48 p.m. UTC Jun 22, 2018 After embarking on a landmark effort to improve care and contain costs, officials at Regional One Health turned their attention to a small group of patients, just 25 in all, who were showing up at the emergency department an average of 85 times a year, or about once every four days. These patients, the most prolific users of the department, ran up individual costs that averaged 20 times more than those of the other 27,200 emergency room patients during a recent fiscal year. Though they represented less than one-tenth of 1 percent of all department patients, they accounted for nearly 2 percent of costs. Regional One officials didn't stop there. They also looked at the patients in the top 5 percent of department-users and found that group was driving almost one-fourth of facility costs. More: Shelby County eyes massive $300M redevelopment of The … [Read more...] about Regional One targets ‘super-utilizers’ to improve care, reduce costs