At 86, Ramona Reis felt increasingly left out as her children and grandson lived more of their lives online. She could watch, but not join in, as they shared digital photographs and stayed in touch through texting and video calls. “I was never involved with the computer,” said Reis, a widow who lives in senior housing in St Louis Park. “My husband was on it, but not me.” Now Ries is in the loop. The retired Sears sales clerk is a proud user of a GrandPad, a tablet developed specifically for seniors who have no experience using technology. The lightweight mobile device arrived charged and programmed with her favorite games and big band music. Using 4G LTE connectivity and a secure network connection, the GrandPad requires no Wi-Fi, home phone lines or pesky passwords. By pushing oversized buttons, seniors can call or video chat with family members who link in via their own GrandPad companion apps. While GrandPad is headquartered in California, the five-year-old … [Read more...] about GrandPad’s Minnesota customer service reps are helping ‘super seniors’ get online
Customer service apps
Asbury Park Press Published 5:00 AM EDT Sep 24, 2018 Mark Mayer owns Mark Mayer Power Washing, operating out of Long Branch and Brick. Question: When did you decide you wanted to be an entrepreneur? Mayer: I was inspired by a friend of mine that worked with me previously in the telecommunications industry. I bumped into him during a cruise where he explained that he was currently power washing to supplement his retirement income. After listening to his success in the power washing industry, I decided to also give it a try. Q: Why did you start this business? Mayer: I've always wanted to be an entrepreneur all my life, but I could never nail down what I wanted to do or having any time to pursue it. When I retired from Verizon Communications after 31 years of service, I now had the opportunity to start something from the ground up. Also, I liked the challenge of creating a high-quality company while using my life experiences, such as coaching to build upon … [Read more...] about Power washer relies on clean customer service
New solution powered by Vidyard enables marketing, sales and service teams to easily create, share and track personalized and interactive videos directly within the HubSpot growth platform /EIN News/ -- BOSTON, Sept. 05, 2018 (GLOBE NEWSWIRE) -- Vidyard, the leading video platform for business, announced today that it will power the new HubSpot Video solution unveiled at INBOUND 2018. As a fully integrated video solution for marketing, sales and customer service, HubSpot Video offers seamless video hosting, in-video CTAs and forms, video analytics and personalized video messaging to help growing businesses connect with customers in more personal and authentic ways. The new solution is powered by Vidyard’s industry-leading online video platform and its flagship personalized video messaging app, Vidyard GoVideo. “Video is the most powerful way to truly connect with customers and deliver the types of personalized experiences they’ve come to expect. But for most … [Read more...] about Vidyard to Power HubSpot Video with Fully Integrated Video Solution for Video Marketing, Sales and Customer Service
Here’s how much I hate calling customer service: I wasted $120 over six months just to avoid calling AT&T to turn off data service on two iPads I was no longer using. Customer-service calls are excruciating. But what is the alternative? I asked an executive in the industry and he recommended … not calling. Instead, last week I opened Facebook, searched for AT&T, then tapped on the message button on its page. I typed: “Hi, I need to make a change to my AT&T Wireless plan. Can you help with that?” Lo and behold, they could. A service rep messaged me back, gathered my details and got me sorted. I never had to hunt for a human, repeat myself or endure a sales pitch. Many of us now spend more time communicating with family and friends over messaging apps than by voice. Why wouldn’t we expect the same from companies? The biggest shift in customer service since the 1-800 number is underway. About 20 million businesses now use Facebook Messenger each … [Read more...] about Hate to call customer service? Try texting instead
Geoffrey A. Fowler, The Washington Post Published 10:33 am PDT, Thursday, August 9, 2018 Photo: Washington Post Photo By Geoffrey A. Fowler Image 1of/1 CaptionClose Image 1 of 1 A Facebook Messenger chat with AT&T helped our tech columnist fix a problem with his account. A Facebook Messenger chat with AT&T helped our tech columnist fix a problem with his account. Photo: Washington Post Photo By Geoffrey A. Fowler Want better customer service? Don't call. Text. 1 / 1 Back to Gallery All of our representatives are currently assisting other callers. Please stay on the line for two hours of saxophone samba and we'll answer your call at the exact moment you take a bathroom run. Here's how much I hate calling customer service: I wasted $120 over six months just to avoid calling AT&T to turn off data … [Read more...] about Want better customer service? Don’t call. Text.