Scott Moritz, Bloomberg Published 9:00 am PDT, Wednesday, August 15, 2018 Photo: Richard Drew, STF Image 1of/1 CaptionClose Image 1 of 1 FILE - This Wednesday, Oct. 14, 2015, file photo shows a T-Mobile store in New York. FILE - This Wednesday, Oct. 14, 2015, file photo shows a T-Mobile store in New York. Photo: Richard Drew, STF T-Mobile tackles customer-service woes by adding a human touch 1 / 1 Back to Gallery In a rare setback for automation and chatbots, T-Mobile US aims to revamp its customer care by assigning actual service reps to answer questions and solve problems. The third-largest U.S. wireless carrier unveiled what it claims is a patented customer-service program on Wednesday called Team of Experts. Subscribers who call or message for assistance will be assigned a group of employees to fix the … [Read more...] about T-Mobile tackles customer-service woes by adding a human touch
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Sections SEARCH Skip to content Skip to site index Television Subscribe Log In Subscribe Log In Advertisement Supported by ByDavid M. Halbfinger May 22, 2018 TEL AVIV — No one in Israel’s television industry was much interested when Avi Issacharoff and Lior Raz first pitched “Fauda,” about a team of undercover operatives hunting Palestinian terrorists across the West Bank. And no wonder. Audiences here liked to escape — into talent shows like “The Voice” or “Master Chef,” where the competition is individual, not national; or reality shows like “Big Brother,” where the conflict is personal, not political; or fiction like “Loaded,” a dramedy about a high-tech start-up whose owners become overnight millionaires, playing to Israel’s self-image as the next Silicon Valley. “People don’t want to hear about Palestinians,” said Mr. … [Read more...] about ‘Fauda,’ an Israeli TV Hit, Lets Viewers Escape — Into the Conflict
The high-definition sets unveiled Tuesday evening in New York will have LCD screens ranging from 24 inches to 46 inches, with recommended retail prices from $600 to $1,400. Sony will begin selling the new sets in its online store Saturday, and they should be available in Best Buy Co.'s U.S. stores by early next week. Pre-orders are currently being taken at both Sony's and Best Buy's websites. Sony's price for its Google TV sets is $200 to $400 higher than comparable TVs without the highly touted software, a differential that threatens to dampen sales at a time the still-shaky economy is causing more households to pinch their pennies. The strong sales of Apple Inc.'s iPhone and iPad have demonstrated that people are still willing to open their wallets to buy breakthrough gadgets, but persuading them usually requires a snazzy marketing campaign that shows why the products are worth the extra money. Forrester Research analyst James McQuivey said he isn't convinced that Sony and Google … [Read more...] about CBS News Logo Google’s New Web-Surfing TV System
By Cecilia Kang Published 6:23 pm, Friday, March 16, 2018 WASHINGTON — How you watch “Game of Thrones” and CNN is about to have its day in court. The Justice Department’s bid to block AT&T’s $85 billion merger with Time Warner is set to head to trial this week, in one of the most anticipated antitrust battles in years. The deal, if approved, would create a media giant that combines AT&T’s nationwide mobile and satellite distribution networks with Time Warner’s huge collection of popular movies and television offerings, including “Game of Thrones” on HBO, news on CNN and college and professional basketball on TNT. The central question of the trial: Would that combination hurt consumers or help them? How the judge rules in the case has the potential to shape the fast-changing business of video, as consumers increasing turn to streaming services instead of traditional cable TV. AT&T, a nationwide satellite TV … [Read more...] about Streaming soon: A fight over AT&T, Time Warner, and the future of TV