Geoffrey A. Fowler, The Washington Post Published 10:33 am PDT, Thursday, August 9, 2018 Photo: Washington Post Photo By Geoffrey A. Fowler Image 1of/1 CaptionClose Image 1 of 1 A Facebook Messenger chat with AT&T helped our tech columnist fix a problem with his account. A Facebook Messenger chat with AT&T helped our tech columnist fix a problem with his account. Photo: Washington Post Photo By Geoffrey A. Fowler Want better customer service? Don't call. Text. 1 / 1 Back to Gallery All of our representatives are currently assisting other callers. Please stay on the line for two hours of saxophone samba and we'll answer your call at the exact moment you take a bathroom run. Here's how much I hate calling customer service: I wasted $120 over six months just to avoid calling AT&T to turn off data … [Read more...] about Want better customer service? Don’t call. Text.
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Vanguard’s customer service issues have finally made the news — international news, that is. Last week, the Wall Street Journal published an article about an issue we’ve covered since last year: Vanguard Group, our local mutual fund giant, is grappling with both a blessing and a curse. The blessing: Taking in roughly $1 billion a day, more than any other investment firm on the planet. That’s helped Vanguard drive its already-low fees lower for investors. The company’s signature index funds, created by founder John Bogle, have won widespread acceptance. The curse? Wait times on the phones for customers, website outages, mistakes in booking asset transfers and retirement account distributions, some of which resulted in tax bills; and last week, erroneous Vanguard emails “alerting” customers that they were out of cash when they weren’t. A spokesperson for Vanguard told the Journal that “periodic systems issues” … [Read more...] about Vanguard customer service issues get more attention
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