Geoffrey A. Fowler, The Washington Post Published 10:33 am PDT, Thursday, August 9, 2018 Photo: Washington Post Photo By Geoffrey A. Fowler Image 1of/1 CaptionClose Image 1 of 1 A Facebook Messenger chat with AT&T helped our tech columnist fix a problem with his account. A Facebook Messenger chat with AT&T helped our tech columnist fix a problem with his account. Photo: Washington Post Photo By Geoffrey A. Fowler Want better customer service? Don't call. Text. 1 / 1 Back to Gallery All of our representatives are currently assisting other callers. Please stay on the line for two hours of saxophone samba and we'll answer your call at the exact moment you take a bathroom run. Here's how much I hate calling customer service: I wasted $120 over six months just to avoid calling AT&T to turn off data … [Read more...] about Want better customer service? Don’t call. Text.
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