Getting a new iPhone battery can be frustrating, time-consuming

By The Washington Post | PUBLISHED: February 20, 2018 at 3:48 pm | UPDATED: February 20, 2018 at 3:52 pm By Hayley Tsukayama | Washington Post Some people across the country are reporting that they’re having a tough time getting their iPhone batteries replaced through Apple’s battery replacement program that launched after the company admitted that it slows down phones with older batteries to preserve the phones’ performance. From Silicon Valley to Washington, from Detroit to Atlanta, people are sharing stories of long waits, dropped customer service calls and hard-to-get appointments. “I’ve lost confidence in this rarefied company,” David Cohen, a former newspaper publisher from San Jose, said in an email to The Post. “I’m disappointed in them. As far as I’m concerned they should have recalled the phones and replaced all the batteries for free.” Cohen said he was initially told more than a month ago that there were no batteries for his two-year-old iPhone 6. He placed an order for a new battery, and was told it might take several weeks. He still doesn’t have his battery. Others have said it’s taken weeks to even land an appointment. And for some who were able to get through to someone, there aren’t batteries available. One man told the Chicago Tribune in February that he was told to come in after a two-week wait for his battery appointment, only to be told that there were no batteries. Post columnist Geoffrey Fowler said last month that one store in the Bay area told him that stock levels won’t be back to normal until the summer. When asked to comment about the long wait times, Apple pointed to its support site.The company warned consumers that supplies would be limited. Different models can have different wait times. Some of the phones covered by Apple’s replacement program – the iPhone 6 and iPhone 6 Plus – are no longer being manufactured, which means supply Continue Reading

Getting a new iPhone battery is often a frustrating, weeks-long process

Hayley Tsukayama, The Washington Post Published 11:18 am, Tuesday, February 20, 2018 window._taboola = window._taboola || []; _taboola.push({ mode: 'thumbnails-c', container: 'taboola-interstitial-gallery-thumbnails-4', placement: 'Interstitial Gallery Thumbnails 4', target_type: 'mix' }); _taboola.push({flush: true}); Photo: ROBYN BECK, AFP/Getty Images Image 1of/4 CaptionClose Image 1 of 4 (Files) File photo dated September 19, 2014 shows the iPhone 6 and 6 Plus on display at the Apple store in Pasadena, California.  (Files) File photo dated September 19, 2014 shows the iPhone 6 and 6 Plus on display at the Apple store in Pasadena, California.  Photo: ROBYN BECK, AFP/Getty Images Image 2 of 4 Apple replacement batteries will cost $29 for iPhone 6 models and newer. Apple replacement batteries will cost $29 for iPhone 6 models and newer. Photo: Kiichiro Sato, STF Image 3 of 4 FILE - In this Sept. 5, 2014, file photo, the Apple logo hangs in the glass box entrance to the company's Fifth Avenue store in New York. No details about a potential Apple rebate to customers who paid full price to replace the batteries on older iPhones were included in a five-page letter sent to Sen. John Thune, a South Dakota Republican. Thune released Apple's Feb. 2 response on Tuesday, Feb. 6. less FILE - In this Sept. 5, 2014, file photo, the Apple logo hangs in the glass box entrance to the company's Fifth Avenue store in New York. No details about a potential Apple rebate to customers who paid full ... more Photo: Mark Lennihan, AP Image 4 of 4 Getting a new iPhone battery is often a frustrating, weeks-long process 1 / 4 Back to Gallery Some people Continue Reading

6 reasons you should buy an iPhone SE instead of any of the fancy new iPhones

Ben Gilbert, provided by Published 9:14 am, Sunday, December 31, 2017 Apple has a new iPhone on the way that looks incredible, is faster than ever, and ... is outrageously expensive. The base model costs $1,000. One thousand dollars! But there's good news, friends: There's a far better iPhone out there right now, and it costs less than half the price of the absurdly priced iPhone X. That phone is the iPhone SE — Apple's best iPhone. Here's the deal. 1. The iPhone SE is remarkably affordable, at just $350 to start. Apple Millions of people will excitedly plunk down a full stack for the iPhone X. It's more than just a phone — it's a status symbol. I get it. It's a much more affordable version of a Ferrari. Fine. But I'm a Honda Civic kinda guy. Local Channel Now Playing: Now Playing Well-known San Antonio cook gunned down on his front porch, suspect at large mysa Man found dead in rollover wreck at busy S.A. intersection mysa Young ukeleleist writes songs of comfort premiummysa Woman killed in fiery rollover crash on U.S. 281 mysa Video of San Antonio dad's Christmas hover board accident goes viral on social media mysa Summers enjoying trip home with TCU Bexar County identifies woman killed in deputy involved shooting Fox7 San Antonio hospital offers needed treatment for critically-ill man KRIV Deputies shoot, kill boy at Texas trailer park Fox4 Texas Boy Killed When Deputies Fire at Suspect AP I want something affordable, powerful enough, and long-lasting. I'm not trying to impress anyone, nor am I the kind of person who lives on the bleeding edge of tech gadgets. That's why I was excited to see that, alongside the announcement of the iPhone X, Apple quietly made the iPhone SE $50 less expensive. At $350 to start, with 32 GB of storage and the internals of an iPhone 6S, the iPhone SE is the perfect Honda Civic of smartphones. 2. The iPhone SE is shockingly powerful. Apple The chip that powers the Continue Reading

Score a new iPhone? Download these 12 apps

You’ve excitedly unwrapped a new iPhone, and are eager to test out its features.So you snap a few holiday pics and videos, stream music to your earbuds, and tap through a few fun games.But when it comes to apps – a way to truly customize your new iPhone with downloadable software – you’re not entirely sure where to start.In fact, there are literally millions of apps available at Apple’s App Store, and so you’re understandably overwhelmed.Not including games, the following are a dozen hot picks, divided into gotta-have-it “classic” apps that have been around for a while and newer 2017 downloads. More: Try these 10 games on your new iPhone or Android More: How to switch from Android to iPhone, and what you lose if you do More: How to set up a new iPhone the right way EvernoteWhether you need a more effective way to stay organized or simply want to jot down ideas wherever life takes you,  Evernote (free for basic, subscription for more features and multiple devices) lets you create, view, organize, search, and share your ideas — sort of like a digital version of yellow sticky notes — but also with the option to include voice notes, photos, web clippings, and videos, too. An auto-sync cloud feature means your notes are automatically saved and accessible on other Evernote platforms, such as the web, personal computer, or other mobile devices. More: How to work fewer hours and get more done (yes, it's possible) Google TranslateRecently updated and expanded to an incredible 103 languages (for text translation), Google Translate (free) is a traveler’s dream for its ease of use, offline support (for 59 languages), and many ways to translate one language into another. For example, use the iPhone’s microphone for speech translation, handwriting support, bilingual conversations, a quick-access phrasebook, and even an augmented reality feature: Continue Reading

Brand new ‘iPhone X’ has some radical features and design upgrades … and a $1,000 price tag

Apple's biggest iPhone upgrade in a decade will feature a brighter screen that covers most of the front, facial recognition, wireless charging, superior cameras and a $1,000 price tag. The tech giant is expected to celebrate the iPhone’s 10th anniversary Tuesday with a new model that has more bells and whistles than a marching band. Gone from the flagship phone, dubbed the iPhone X, is the circular home button featured on every model Apple ever made. Gone, too, is the secrecy surrounding what is usually Apple’s biggest day of the year. Many of the details about the newfangled iPhone have already been released, and industry insiders say the leak has Apple’s fingerprints all over it. This time around, customers will also get an Apple Watch with independent cell service, and an Apple TV with 4K video streaming. But the biggest buzz will surround the iPhone X, a high-end model with an an all-new look that drops the bezels around the display in favor of an edge-to-edge screen that covers nearly the entire front face of the phone. Designers have done away with Touch ID in favor of 3-D facial recognition technology that even works in the dark, according to reports. But the new phone’s biggest feature is its four-figure price tag, which had some social media users making suggestions about what additions should be included. “Apple’s new iPhone X is apparently going to cost more than a grand,” tweeted British broadcaster Tony Shepherd. “For that money I’d expect airplane mode to take me on friggin’ holiday!” William Kelly, 28, of Bay Ridge, Brooklyn, said price is no object, though, because he is already close to paying $1,000 for his iPhone 7 Plus with maximum storage. “For me, my biggest priority is the camera,” said Kelly, who was window shopping at the Apple store in SoHo. “That’s one of the reasons I’ve kept up the Continue Reading

September is on its way and with it could come Apple smartwatch, new iPhone

Apple performed its annual Tease of the Techno-Geek dance Thursday. The company sent out invitations to a Sept. 9 event in Cupertino, Calif., where it’s widely expected to unveil new iPhones with larger screens as well as a long-rumored smartwatch. As is Apple’s custom, the emailed invite came with a cryptic tagline hinting at what the company’s latest and greatest product might be. “Wish we could say more,” read the invitation, which included the event’s date —“9.9.2014” — against an extreme close-up of the familiar Apple logo. The company has long held media events at the start of September to introduce new iPhones and other devices ahead of the holiday shopping season — usually preceded by invitations with clever clues that have the tech bloggerati all atwitter attempting to decipher the meaning. Last year’s invite, sent Sept. 3, featured brightly colored circles and the words “This should brighten everyone’s day” — a harbinger of the low-cost iPhone 5c that comes in a variety of colors. This week, tech site Re/code reported Apple will “unveil a new wearable,” expected to be the so-called iWatch, at the event. If so, rivals Samsung and LG jumped the gun on Apple’s big reveal. Samsung on Thursday introduced its latest smartwatch, the Gear S, which comes with fitness trackers and can make phone calls and send texts independent of a smartphone. LG, meanwhile, this week took the wraps off its upcoming G Watch R that features a heart monitor. Join the Conversation: Continue Reading

Apple reports solid quarter; consumers eye new iPhone

LOS ANGELES — Consumers aren't apparently waiting until the fall to buy shiny, new iPhones.Apple had a good fiscal third-quarter on Tuesday with sales and earnings that exceeded Wall Street's expectations.Apple announced revenue of $45.4 billion and earnings of $1.67 per share, compared to the year-ago quarter of $42.4 billion and $1.42, respectively. Analysts had expected revenue of $44.9 billion and earnings of $1.57 for the quarter. The results sent Apple shares up 6% to a record $159.22 in after-hours trading Tuesday. At $775.5 billion, it is within striking distance of becoming the first company to be valued at $1 trillion.The June quarter is historically Apple's slowest. As in most years, sales of the iPhone taper off in the spring and summer, as folks await a new model that debuts each fall. The next iPhone, reportedly sporting a major redesign and packed with new features such as facial recognition, is expected to be introduced in September.Still, during its third quarter, Apple sold 41 million iPhones and 11.4 million iPads, compared to 40 million iPhones and 9.9 million iPads in the year ago quarter. The bump is impressive for the iPad, which had been seeing declining sales for the past two years. Apple also racked up $7.3 billion in its Services division that  includes iTunes, Apple Music and the App Store, up 22%. In the year-ago quarter, Apple generated $5.9 billion in Services, so that's a huge jump for movie rentals, music subscriptions and app downloads. The Cupertino, Calif., company is now sitting on a pile of $261 billion in cash.While the sale in this quarter of 41 million iPhones pales compared to the fall quarter's 78 million, it's all a sense of perception. For chief rival, a "really good quarter," is when it sells 10 million of its Galaxy phones," notes Gene Munster an investor and analyst with Minneapolis-based Loup Ventures. "Nobody Continue Reading

New iPhone to have bigger screen: report

The Apple rumors are swirling again. The technology giant has ordered a slate of larger display screens for the next version of its iPhone, sources familiar with the situation told the Wall Street Journal Wednesday. The report adds weight to increasing speculation that the iPhone 5 will be bigger (and better) than the iPhone 4S, the most recent version of the popular smartphone. The new screen will be at least four inches diagonally, according to the report. The iPhone screen has been 3.5 inches since the product was introduced in 2007. Sources told the Wall Street Journal that Apple has ordered larger display screens from suppliers in South Korea and Japan. Apple declined to comment. Smartphones have trended toward larger screens in recent years. Apple's biggest competitor, Samsung, offers its Galaxy Nexus at 4.65 inches and the Galaxy Note at 5.3 inches. A March survey on wireless devices found 90% of smartphone owners prefer a display within 4 and 4.5 inches, ZDNet reported. Speculation on the design of the next iPhone says it will be thinner with a curved back, will have a bright, HD screen, and will have "haptic touch-feedback" technology that lets users feel elements of the screen, according to various report. Production on the new iPhone could start as soon as August, Reuters reported. Experts predict the new phone will come out at the end of this year. Join the Conversation: Continue Reading

New iPhone app, Offender Locator, uses GPS to locate registered sex offenders near where users live

Call it the iPerv.New iPhone applications that allow users to easily locate nearby registered sex offenders are a big hit, helping perturbed parents track down predators. An app called Offender Locator, which has been out for two months, was No. 3 on the iPhone Store's top-seller list Monday. It uses the phone's built-in Global Positioning System to display a list of sex crime convicts in a given location. "They know where you and your family are," an ad for the product warns ominously. "Now it's time to turn the tables." A competing program dubbed SOS (for Sex Offenders Search) was released late last week to rave reviews. Its interactive map lets users simply tap on the screen and get more information and a picture of a potential perv. "The more sunlight we hit sex offenders with, the less space they can crawl into," said City Councilman Peter Vallone (D-Queens), who heads the Public Safety Committee. Trip Wakefield, CEO of ThinAir Wireless, which released Offender Locator, called his product "a convenience tool." It costs 99 cents, a dollar less than SOS. Both use information that is available free online. The mobile device can come in handy for home hunters or parents at a new playground. Not everybody's happy. "It's a dangerous thing," said Derek Logue, who runs a support Web site for sex offenders. He said it could increase vigilantism, and noted that some registries include people who pose little danger. He also blasted the companies for selling free information. "Not only sex sells - but sex offenders sell," Logue said. Roberto Franceschetti, who came up with the SOS app, knows that. He sold 2,000 of them in five days. "This was our first [iPhone app]," he said. "Seeing the response, it won't be our last." Join the Conversation: Continue Reading

Apple rumored to launch 3 new iPhones this year, including an iPhone 6C

It's possible that Apple will release yet another series of devices in 2015. The DigiTimes reports that Apple will release three new iPhones this year. The three new phones would be the iPhone 6S, iPhone 6S Plus and a 4-inch display iPhone 6C. All three phones are expected to be released in the second half of 2015. The DigiTimes' source said that all three devices will have Corning Gorilla Glass displays, NFC, biometric technology and use A9 chips-except for the iPhone 6C, which will use an A8 chip. It had been reported that Apple would get rid of the iPhone C, which is a cheaper alternative to other iPhone models. However, Apple claimed in December that it's planning a return to selling a smaller alternative to the iPhone 6 and 6 Plus. Therefore the idea of a new phone release is possible. DigiTimes has a reputation for breaking a lot of tech news, but it's also infamous for reporting on rumors. It's important to keep that in mind with the announcement of three new phones. Apple has not commented on this rumor yet. Join the Conversation: Continue Reading